Cancellation & Refund Policy

1. General No-Refund Policy

Manthan Infotech provides non-tangible, digital goods. Once a purchase is made (e.g., buying an Album Slot or Subscription) and the account status is upgraded, the sale is considered final.

We do NOT issue refunds for:

• "Change of mind" after purchase.
• Accidental purchases where the service has already been provisioned.
• Unused credits or album slots remaining at the end of a billing cycle.
• Service termination due to violation of our Terms of Service (e.g., abuse of storage limits).
• Data loss caused by third-party infrastructure failures (see Terms & Conditions).

2. Exceptional Circumstances

Refunds are granted solely at the discretion of Manthan Infotech in the following specific scenarios:

• Double Charge: If a technical error causes your card/UPI to be charged twice for a single transaction.
• Non-Delivery: If payment was successfully captured by us, but the service was not activated within 48 hours due to a system failure.

3. Cancellation of Subscriptions

You may cancel your recurring subscription renewal at any time via your dashboard. Cancellation stops future billing. It does not generate a refund for the partial remaining time of the current active plan. Your service will continue until the plan expiry date.

4. Refund Processing Timeline

If a refund is approved by our finance team, the amount will be reversed to the original payment method (Razorpay Source/UPI) within 5-7 business days. We cannot issue cash refunds or transfer refunds to a different bank account.

5. Contact for Disputes

All disputes must be raised within 7 days of the transaction. Contact support@scanmyalbum.com with the subject "Payment Dispute - [Transaction ID]".