Delivery & Fulfillment Policy

1. Digital-Only Delivery Model

Manthan Infotech ("We", "Us", or "Our") operates ScanMyAlbum.com as a strictly Software-as-a-Service (SaaS) platform. We do not manufacture, store, or ship physical goods such as printed albums, USB drives, or hard copies. All services are delivered electronically via our secure dashboard.

2. Immediate Service Activation

Upon successful payment confirmation via our payment partners (Razorpay, UPI), your digital assets are delivered as follows:

• Subscription Activation: Account limits (Storage/Album counts) are upgraded instantly (typically 0-5 minutes).
• Single Album Passes: The license to create and host a premium album is credited to your account immediately.
• QR Codes & Links: Generated in real-time upon album creation and available for instant download.

3. Manual Payment Reconciliation

In events where automated gateways (Razorpay) face downtime, we may accept direct bank transfers or UPI payments (GPay/PhonePe). For manual transactions:

• Service activation is not instant.
• Verification may take between 1 to 4 hours during business days.
• Users must email the transaction reference (UTR) to support@scanmyalbum.com for manual clearance.

4. Non-Transferability

Services delivered to a specific registered email ID are non-transferable. You cannot transfer active plans, album slots, or validity periods to another user account. Merging two separate accounts is technically prohibited under our fulfillment policy.

5. Delivery Disputes

If money is deducted but the service is not activated within 24 hours, it is treated as a "Failed Delivery." In such cases, please contact us immediately. If the issue is a bank server failure, the amount is usually auto-refunded by your bank within 5-7 days. If the funds reached Manthan Infotech, we will manually activate your service.